Help & Support
Answers to common questions, and a direct line to our team whenever you need one.
Browse help topics
Find quick answers by topic, whether you're booking a service or growing your business.
Booking & appointments
Search providers, check availability, and manage bookings you've made online, by phone, or through our AI voice agent.
Account & sign-in
Create an account, sign in with a one-time email code, and keep your bookings and reviews in one place.
For providers
List your business, set up your services and calendar, and manage incoming appointments and reviews.
Payments & billing
Understand membership plans, invoices, and the payment methods available across the GCC.
Trust & safety
How we verify providers, handle reviews, and protect your personal information.
AI assistants
Use Qunzia from ChatGPT or Claude, and let our AI voice agent call providers on your behalf.
Frequently asked questions
How do I book an appointment?
Search for a provider, open their profile, and choose an available time. You can also ask our AI voice agent to call the provider and book on your behalf. You'll get a confirmation by SMS once the appointment is set.
Do I need an account to book?
No. You can book as a guest using your name and phone number. Signing in simply keeps your bookings, reviews, and saved providers together in one dashboard.
How do I change or cancel a booking?
Open the appointment from your dashboard, or use the reference code and phone number from your confirmation, to reschedule or cancel it. If a provider needs to approve the change, we'll let you know.
As a provider, how do I list my business?
Choose "Become a Provider" to create your listing, add your services and opening hours, and start receiving appointment requests. See our pricing page for membership plans.
How do I report a problem or share feedback?
Email us at info@qunzia.com or use the contact form. Our bilingual team replies in Arabic and English, usually within one business day.
Still need help?
Our bilingual team is here for you in Arabic and English. Send us a message and we'll get back to you by email.
We typically reply within one business day.