Privacy Policy
Effective: 15 May 2026 · Qunzia LLC
1. Introduction
Qunzia LLC (“Qunzia”, “we”, “us”, or “our”) operates a bilingual (English/Arabic) service-provider directory for the GCC market, accessible at qunzia.com and related applications (collectively, the “Platform”).
We are incorporated in the Qatar Financial Centre (“QFC”). This Privacy Policy is governed by the QFC Personal Data Protection Regulations (“QFC PDPR”) and, where applicable, Qatar Law No. 13 of 2016 on Personal Data Privacy Protection.
By using the Platform you acknowledge that you have read and understood this Policy. If you do not agree, you must not use the Platform.
2. Information We Collect
We collect the following categories of personal data:
2.1 Account and Identity Data
Name, email address, phone number, and profile photo provided when you register through our authentication provider (Clerk, Inc.).
2.2 Business Profile Data
If you register as a Business Provider: business name, description, address, operating hours, service categories, logo, cover images, and verification documents.
2.3 User-Generated Content
Review text, star ratings, dimension ratings (quality, punctuality, value for money, communication), and photos you upload in connection with a review.
2.4 Payment Data
When you purchase a promoted placement, payment is processed by Stripe, Inc. We receive only a billing name, email, last-four digits of the card, card brand, and transaction identifiers. Full card details are transmitted directly to Stripe and are never stored on our servers.
2.5 Platform Communications
Messages exchanged between customers and providers through the Platform's messaging system.
2.6 Usage and Analytics Data
Pages visited, search queries, feature interactions, session duration, and clickstream data, collected through PostHog, Inc.'s analytics service.
2.7 Technical and Device Data
IP address, browser type and version, operating system, device identifiers, referring URLs, and error logs collected through Sentry, Inc.'s performance-monitoring service.
2.8 Cookies and Session Tokens
We use cookies and similar technologies as described in Section 10 below.
3. How We Use Your Information
We use personal data for the following purposes:
- Account management — to create, maintain, and secure your account.
- Platform operations — to display business listings, facilitate customer-provider connections, and publish reviews.
- Payment processing — to bill for and deliver promoted placement services.
- Transactional communications — account confirmations, review notifications, message alerts, and billing receipts.
- Marketing communications — with your prior consent, to send promotional offers and platform updates. You may withdraw consent at any time.
- Analytics and improvement — to understand how the Platform is used and to improve features and performance.
- Moderation and safety — to investigate reported reviews, detect fraud, and enforce our Terms of Service.
- Legal compliance — to meet obligations under applicable law, including responding to lawful requests from authorities.
4. Legal Basis for Processing
Under the QFC PDPR, we rely on the following legal bases:
- Contract performance — processing necessary to provide the Platform services you have requested.
- Legitimate interests — analytics, fraud prevention, platform security, and product improvement, where these do not override your fundamental rights.
- Legal obligation — where processing is required to comply with applicable law.
- Consent — for marketing communications and non-essential cookies. You may withdraw consent at any time without affecting prior processing.
6. Third-Party Service Providers
We work with the following sub-processors, each bound by contractual data-protection obligations:
| Provider | Purpose | Data location |
|---|---|---|
| Clerk, Inc. | Authentication and user management | United States |
| Stripe, Inc. | Payment processing | United States |
| Supabase, Inc. | Database and file storage | United States |
| Sentry, Inc. | Error monitoring and performance | United States |
| PostHog, Inc. | Product analytics | United States |
We do not sell or rent personal data to third parties for their own marketing purposes.
7. International Data Transfers
Qunzia is operated from Qatar. The sub-processors listed in Section 6 are based in the United States. When personal data is transferred internationally, we ensure appropriate safeguards are in place — including contractual arrangements equivalent to recognised data-transfer mechanisms — to protect your information in accordance with the QFC PDPR.
8. Data Retention
- Active accounts — personal data is retained for as long as your account is active.
- Account deletion — we delete all identifiable personal data within 90 days of account deletion. This includes your profile, messages, and any data that can be linked to you.
- Anonymised statistics — aggregated, fully anonymised usage data may be retained indefinitely for research and product improvement.
- Legal compliance records — certain records (e.g., payment records, audit logs) are retained for as long as required by applicable law, regardless of account status.
9. Your Rights
Under the QFC PDPR you have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you.
- Rectification — ask us to correct inaccurate or incomplete data.
- Erasure — request deletion of your personal data, subject to our legal obligations.
- Restriction — ask us to restrict processing in certain circumstances.
- Portability — receive your personal data in a structured, machine-readable format.
- Objection — object to processing based on legitimate interests.
- Withdraw consent — where processing is consent-based, withdraw your consent at any time without affecting prior lawful processing.
To exercise any of these rights, contact us at rasityakisir@hotmail.com. We will respond within 30 days. You also have the right to lodge a complaint with the QFC Authority's Data Protection Office.
11. Eligibility and Minors
The Platform is intended solely for users who are 18 years of age or older. We do not knowingly collect personal data from anyone under 18. If we become aware that we have collected data from a minor, we will delete it promptly. If you believe we have collected data from a minor, please contact us at rasityakisir@hotmail.com.
12. Business Providers
If you register as a Business Provider, your business contact information, listing details, and any verification documents you submit will be used to create and display your public business profile. Verification documents are stored securely and are not publicly visible. By submitting a listing you confirm that you have authority to represent the business and that all information provided is accurate.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email (to the address associated with your account) and/or by a prominent notice on the Platform at least 14 days before the changes take effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Policy.
14. Contact and Complaints
For privacy-related enquiries, requests, or complaints, please contact:
Qunzia LLC
Attn: Data Protection
Office No. 4, Floor No. 9, QFC Tower 1, Doha, Qatar
Email: rasityakisir@hotmail.com
If you are not satisfied with our response, you have the right to escalate your complaint to the QFC Authority's Data Protection Office.