Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of the Qunzia platform — including the website at qunzia.com, associated mobile applications, and all related services (collectively, the “Platform”) — operated by Qunzia LLC (“Qunzia”, “we”, “us”, or “our”).

By creating an account, accessing the Platform, or otherwise using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Platform.

2. Eligibility

You may use the Platform only if you:

• are at least 18 years of age;
• have full legal capacity to enter into a binding contract under applicable law;
• are not prohibited from using the Platform under the laws of Qatar or any other jurisdiction that applies to you; and
• provide accurate, current, and complete information during registration and keep it up to date.

By using the Platform you represent and warrant that you meet all of the above conditions.

3. Account Registration and Security

To access most Platform features you must create an account. You agree to:

• provide accurate and truthful registration information;
• maintain the confidentiality of your login credentials;
• notify us immediately at rasityakisir@hotmail.com if you suspect unauthorised access to your account; and
• not create more than one personal account, or create an account on behalf of someone else without their express permission.

You are responsible for all activity that occurs under your account.

4. User Types

4.1 Customers

Customers are individuals who use the Platform to search for, discover, and review service providers. Customers may post reviews, upload photos in connection with reviews, and contact providers through the Platform's messaging system.

4.2 Business Providers

Business Providers are individuals or companies that list their services on the Platform. A Business Provider may be a sole trader (an individual offering services in a personal capacity) or a registered company. By registering as a Business Provider you represent that you are legally authorised to offer the listed services and that all listing information is accurate and up to date.

5. Business Listings and Promoted Placements

5.1 Free Listings

Business Providers may create a business listing on the Platform free of charge. You are solely responsible for the accuracy of your listing content, including business name, description, services, pricing, address, and operating hours.

5.2 Promoted Placements

Business Providers may purchase promoted placements to increase the visibility of their listing in search results and category pages. Pricing for promoted placements is displayed at checkout and is subject to change with advance notice. Payment is processed by Stripe, Inc.

5.3 Listing Standards

All listings must accurately represent the business. Qunzia reserves the right to remove or suspend any listing that:

• contains false, misleading, or deceptive information;
• advertises services that are illegal under Qatar law or the law of the jurisdiction where the service is offered; or
• violates these Terms or any applicable law or regulation.

5.4 Refund Policy for Promoted Placements

Payments for promoted placements are non-refundable once the placement becomes active, except where required by applicable law or at our sole discretion. No refund will be issued if your listing is removed for violating these Terms.

6. User-Generated Content

6.1 Licence Grant

By submitting content to the Platform — including reviews, ratings, photos, messages, and business listing content — you grant Qunzia a worldwide, royalty-free, sublicensable, non-exclusive licence to use, reproduce, display, adapt, translate, distribute, and promote that content in connection with operating and improving the Platform. You retain ownership of your content.

6.2 Content Standards

All content you submit must:

• be honest, accurate, and based on your genuine first-hand experience;
• not be defamatory, offensive, harassing, or discriminatory;
• not contain personal information of third parties (e.g., phone numbers, addresses);
• not infringe the intellectual property rights of any third party; and
• comply with applicable law.

6.3 Responsibility for Your Content

You are solely responsible for any content you submit. Qunzia does not endorse user-submitted content and accepts no liability for it. By submitting content you represent that you have all necessary rights to grant the licence above.

7. Review Policy and Moderation

7.1 Publication

Reviews are published automatically upon submission. Qunzia does not pre-screen reviews before they appear on the Platform.

7.2 Reporting

Any user may report a review they believe violates these Terms using the reporting function displayed on each review. Reports are assessed by Qunzia administrators.

7.3 Moderation

Following a report, a Qunzia administrator may remove a review if it is found to violate these Terms, our content standards, or applicable law. Removal decisions are made at Qunzia's sole discretion. Business Providers may not pay to have reviews removed.

7.4 Review Integrity

You must not:

• submit a review for a business you own, manage, or have a financial interest in;
• offer or accept compensation in exchange for reviews;
• submit fake or fabricated reviews; or
• coordinate with others to post positive or negative reviews about any business.

8. Prohibited Conduct

You must not use the Platform to:

• violate any applicable law or regulation;
• impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• collect, scrape, or harvest data from the Platform without our express written consent;
• transmit spam, unsolicited messages, or commercial communications outside the Platform's permitted messaging system;
• interfere with or disrupt the integrity or performance of the Platform or its infrastructure;
• circumvent any security or access-control measures;
• upload or transmit viruses or other malicious code; or
• engage in any conduct that could damage the reputation of Qunzia or other users.

9. Intellectual Property

9.1 Qunzia IP

The Platform — including its design, code, trademarks, logos, and all content created by Qunzia — is the exclusive intellectual property of Qunzia LLC or its licensors. Nothing in these Terms transfers any ownership rights to you.

9.2 Feedback

If you submit ideas, suggestions, or feedback about the Platform (“Feedback”), you grant Qunzia an irrevocable, royalty-free licence to use that Feedback for any purpose without compensation to you.

10. Payments for Promoted Placements

Promoted placement fees are charged in Qatari Riyals (QAR) unless otherwise stated at checkout. All fees are exclusive of any applicable taxes, which are your responsibility. Payment is processed securely by Stripe, Inc. By providing payment details you authorise Stripe to charge the applicable fees on our behalf. You must ensure your payment information is accurate and up to date.

11. Third-Party Services and Links

The Platform integrates with third-party services (including Clerk, Stripe, and others listed in our Privacy Policy) and may contain links to external websites. These services and websites are governed by their own terms and privacy policies. Qunzia is not responsible for the practices, availability, or content of any third-party service or website.

12. Disclaimers

The Platform is provided “as is” and “as available” without warranties of any kind, whether express or implied. Qunzia makes no warranty that:

• the Platform will be uninterrupted, error-free, or free of viruses or other harmful components;
• any business listing or review is accurate, complete, or reliable; or
• results obtained from using the Platform will meet your requirements.

Qunzia does not endorse, verify, or guarantee any Business Provider. You are responsible for independently verifying the credentials, licensing, and suitability of any service provider before engaging their services.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Qunzia and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including lost profits, lost data, or loss of goodwill — arising out of or in connection with:

• your use of or inability to use the Platform;
• any content submitted by users; or
• any services provided by Business Providers discovered through the Platform.

Our total aggregate liability to you for any claim arising from these Terms or your use of the Platform shall not exceed the greater of (a) the amounts you paid to Qunzia in the 12 months preceding the claim, or (b) QAR 500.

14. Indemnification

You agree to indemnify, defend, and hold harmless Qunzia LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

• your access to or use of the Platform;
• your violation of these Terms;
• your violation of any third-party right; or
• any content you submit to the Platform.

15. Termination

15.1 By You

You may delete your account at any time through your account settings. Deletion is subject to the data-retention practices described in our Privacy Policy.

15.2 By Qunzia

We may suspend or terminate your account or access to the Platform at any time, with or without notice, if we believe you have violated these Terms or if we determine it is necessary to protect the Platform, other users, or third parties. Termination for cause does not entitle you to a refund of any fees paid.

15.3 Effect of Termination

Upon termination, the licence granted to you under these Terms is immediately revoked. Sections 6.1, 9, 12, 13, 14, 16, and 17 survive termination.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the Qatar Financial Centre (QFC) and, where applicable, the laws of the State of Qatar. The English version of these Terms is the authoritative version; in the event of any conflict with a translated version, the English version prevails.

17. Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or in connection with these Terms or the Platform, the parties agree to first attempt to resolve the matter informally by contacting us at rasityakisir@hotmail.com. If the dispute is not resolved within 30 days of written notice, it shall be submitted to the exclusive jurisdiction of the QFC Court.

18. Amendments

We may update these Terms at any time. When we make material changes, we will notify you by email (to the address associated with your account) and/or by a prominent notice on the Platform at least 14 days before the changes take effect. Your continued use of the Platform after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Platform before the effective date.

19. Contact

For questions or concerns regarding these Terms, please contact: